Refund Policy

Refund & Return Policy

At Perfume World Los Angeles, we strive to provide a smooth shopping experience and stand behind the quality of our products. Please review our return and refund policy carefully before making a purchase.

1. General Policy

Perfume World Los Angeles offers a 5-day return window from the date your order is marked as delivered.

Returns must be authorized by our customer support team before any merchandise is shipped back. Returns sent without prior authorization may be refused. 

All returned merchandise is subject to inspection and must meet the eligibility requirement below.

2. Return Eligibility

To qualify for a return, products must be:

  • Unopened, unused, and in the same condition as received. 
  • The factory cellophane (plastic wrap) must be fully intact with no signs of tampering, removal, cutting, or resealing. 
  • The fragrance box must be in mint condition, free of tears, rips, dents, writing, stickers, or other damage.

Perfume World Los Angeles reserves the right to inspect all returned merchandise before approving any refund. 

3. Non-Returnable Items

The following items are considered final sale and cannot be returned or refunded:

  • Fragrance decants
  • Perfume atomizers
  • Refillable bottles
  • Opened or used fragrances
  • Any product with missing or damaged factory cellophane
  • Products with damaged or altered packaging
  • Clearance or Final Sale Items
  • Gift Cards 

Due to the nature of fragrance products, any item showing signs of use, tampering, testing, alteration or resealing is not eligible for return. 

4. Return Process

To initiate a return, contact our customer support team with:

  • Order number
  • Reason for the return
  • Photos of the item if it arrived damaged or incorrect

Once approved, return instructions will be provided. Returns sent without prior authorization may be refused.

5. Return Shipping

Customers are responsible for all return shipping costs unless the return is the direct result of our error, including:

  • Incorrect item shipped
  • Item damaged during transit
  • Defective product

We recommend using a trackable shipping service. Perfume World Los Angeles is not responsible for returns lost or damaged during transit.

6. Restocking Fees

  • Approved returns may be subject to a 12% restocking fee unless the return is due to our error, a damaged item, or a defective product. 
  • Returns that fail to meet out return eligibility requirements may be denied and returned to the customer at the customer's expense. 

7. Refund Processing

Refunds will be issued to the original payment method only after the returned merchandise has been received and passes inspection. 

Please allow 5–7 business days after inspection for your refund to be processed. 

8. Exchanges

Perfume World Los Angeles Currently does not offer exchanges. 

9. Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. 

To assist with the claim process, we may require:

  • Photos of the product
  • Photos of the packaging
  • Photos of any visible damage

Claims submitted without supporting documentation may be delayed or denied.

10. Domestic Shipping Only

Perfume World Los Angeles currently ships only within the United States. 

We do not offer international shipping at this time. 

11. Orders Cancellations

  • Orders may be canceled only if they have not yet been processed or shipped.
  • Once an order has been shipped, it cannot be canceled and will be subject to this Return & Refund Policy if eligible. 

12. Shipping Charges

Shipping charges are non-refundable.

For orders that qualified for free shipping, the actual shipping cost incurred by Perfume World Los Angeles may be deducted from the refund amount. 

Customers are responsible for return shipping costs unless the return is due to our error. 

13. Right To Refuse Returns

Perfume World Los Angeles reserves the right to refuse any return that does not comply with this Return & Refund Policy. 

Any merchandise received that does not meet our return eligibility requirements may be returned to the customer at the customer's expense without a refund. 

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14. Failed Deliveries & Returned Packages

If an order is returned to Perfume World Los Angeles due to an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or failure to claim the package, the customer may choose one of the following options:

  • Reship the order after paying the applicable shipping charges.
  • Receive a refund, less the original shipping charges, any return shipping charges incurred, and the applicable 12% restocking fee. 

If the package is returned due to a shipping carrier error and not the customer's fault, we will reship the order at no additional cost. 

Perfume World Los Angeles is not responsible for packages returned, delayed, or lost due to incorrect shipping information provided by the customer. 

    Policy Updates

    Perfume World Los Angeles reserves the right to update or modify this policy at any time without prior notice.

    By placing an order through our website, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

    Questions?

    If you have any questions regarding our Return & Refund Policy or need assistance with a return request, please contact our customer support team. We're happy to assist you.